Where Are You Based Out Of?
Our coffee products are roasted and distributed out of New York. We are proudly a 100% U.S. based company!
How Long Does it Take To Ship My Order?
We typically process all orders within 1-3 days. Depending on the carrier we use and your proximity to our roasting facility, orders typically take 3-5 days to ship to your door.
Why Did Only Part of My Order Arrive?
If you've ordered coffee and merchandise, you will receive 2 different orders with 2 different tracking numbers. This is because we print all merchandise on demand from a separate facility. Do not worry, both packages will arrive, they may just arrive at different times.
Is Your Coffee Gluten Free?
Yes! All of our coffee is certified gluten free!
How Can A Rescue Shelter Partner With Ruff Roasters?
At Ruff Roasters, our goal to help rescue shelters across the globe. If you are a shelter that would like to partner or know of one in need of help, please contact us here
Do You Only Sell Online?
We currently exclusively sell on our website, but are always looking for partners to carry our product. If you are interested please contact us here